Refund and Returns Policy

Last Updated: 30 May, 2026

Thank you for choosing Amrat Tools. We strive to ensure a smooth experience for our customers. This policy details our rules regarding order cancellations and refund requests.

1. Cancellation Policy

• Physical Goods: You may request to cancel your order within [e.g., 24 hours] of purchase, provided the item has not yet been shipped. Once shipped, orders cannot be canceled.

2. Refund Policy

• We offer refunds under the following conditions:
  • You received a damaged, faulty, or incorrect item.
  • The service promised was not rendered.
• To request a refund, please contact us at amrattools@yahoo.com within [e.g., 7 days] of receiving your product/service, along with your order ID and proof of the issue (like a photo for physical goods).

3. Processing and Timelines

• Source Refunds Only: For security reasons and to prevent chargebacks, all refunds will be sent back only to the original payment source used during checkout (e.g., your specific credit card, bank account, or UPI ID). We cannot refund to a different account.
• Timeline: Once approved by us, the refund is initiated via Razorpay. The funds typically take 5 to 7 business days to credit back to your account, depending on your bank’s processing cycles.